Online return policy
For online orders, we accept products that are unworn, undamaged, with the original tags still attached for a full refund or an online store credit.
You have 28 days from the order ship date to get a refund or an online store credit. You will be credited to the original form of payment used to make the purchase should you choose to be refunded. Please note that all apothecary, beauty, lingerie, pierced jewelry, swimwear, sale items and online store credit purchases are final sale. Please return the products you buy online through our easy online return process, and the products you buy in store back to the store.
ALL SALE ITEMS ARE FINAL.
Online Return Process
Please email firstname.lastname@example.org with your order number and reason for exchange or return accompanied by a photo and you will receive an email within 24 hours of your request.
All returns should be in new, unworn, undamaged condition with the original tags attached. Any returns received more than 28 days from the ship date are ineligible for return or store credict and will be automatically reshipped to the customer upon receipt at our warehouse.
Sorry, we are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund or a online store credit and place a new order.
When will I get my refund?
Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.